You do not want to have to call Don McNulty. Sure, he’s a nice enough guy; friendly and compassionate. But he is the president of a company that punches in only when others are punching out.
Bio Cleaning Services of America, Inc. offers the kind of services that no one wants to think about, but someone must provide. Their mission is to clean up after trauma and death sites including murders, suicides and unattended deaths, or “de-comps.” Their motto: “No one should be victimized twice.”

Technicians from Bio Cleaning Services of America use a modest truck to travel to clean up sites and transport their equipment.
Photo: Dylan Sands
Mr. McNulty and his wife, Laura, started the business 14 years ago. Today, they are
virtually the only service of their kind that serves areas of Kansas, Missouri and Illinois. McNulty maintains that his is a business just like any other.
“We’ve been cleaning up our own dead since Cain and Able,” McNulty said. “Until the advent of companies like this, it’s been done by friends and family. Most families are looking for someone disconnected to do the cleanup.”
McNulty was a mechanical draftsman and worked in plant management before being tapped to perform hospital housekeeping at St. Luke’s Hospital in Kansas City, Mo. That’s where he first learned he had a passion for helping people. He also learned he had a strong stomach.
“They were really good about teaching every member of the staff about medicine; from the janitor on up,” McNulty said of the hospital. “If someone was trying to find me, they’d say ‘Oh, McNulty is downstairs watching a lung removal.’”
Now, McNulty has his own business with offices in St. Louis, Omaha, Neb., Des Moines, Iowa and Cedar Rapids, Iowa. He said his background in engineering helped him prepare for his current job, which he feels is much more complex than most people anticipate.
“In order to do a cleanup, you have to know about deconstruction and how things fit together,” he said. “What we do is constructive demolition.”
Dirty Work
McNulty and his cleaning technicians typically handle three types of cleanup sites: murder scenes, suicide scenes and unattended death scenes in which a person’s decomposing body has gone undiscovered for days. In the case of such a “de-comp,” as McNulty calls them, sometimes sections of flooring, walls or other parts of the house have to be removed.
“You wouldn’t believe the smell that can create,” McNulty said. “It is very difficult to get rid of.”

Cleaning technicians must wear masks to protect them from potentially contaminated blood and other fluids.
Photo: Dylan Sands
His service also handles the occasional cleanup of a meth-lab and other “unsanitary dwellings.” Most of their business, however, comes from suicides. According to the Kansas Department of Health and Environment, there are nearly 400 suicides each year in the state of Kansas alone. There are 14 suicides for every 100,000 residents in McNulty’s area. Nearly 70 percent of suicides involve self-inflicted gunshot wounds which can create extremely gory scenes.
Many of these types of suicides are carried out in automobiles. McNulty estimated that his technicians clean between 80 and 110 automobiles involved in suicides per year. Unattended deaths make up the second most frequent type of cleanup, with murder in third.
Figures from Kansas Department of Health and Environment
McNulty and his technicians recently cleaned the Ward Parkway Shopping Center in Kansas City, Mo. following an incident in which a gunman killed two people before killing himself. A job of that size can be especially taxing. By Kansas law, McNulty’s service must assume that any blood is contaminated and must be sanitized. In the case of the mall shooting, wounded shoppers ran through many areas of the mall while bleeding all the way. McNulty and his crew took three days to completely clean and sanitize the mall.
All cleanups are different, but the average cost for the customer is $2,000. In most cases, house insurance covers the bill. McNulty has even worked pro-bono and at discount rates in the past to accommodate grieving families unable to pay.
Now, his business can rest easier, and more importantly, so can anyone unfortunate enough to have to call on such a service. The Kansas House of Representatives recently passed a bill that will help survivors pay for cleanups through the Crime Victims Compensation Board. The board will pay up to $1,000 for an individual cleanup.
CSI it isn't
McNulty screens all potential technicians to weed out those that are trying to satisfy a morbid curiosity.
“They might say, ‘Well, I want to go to work for you,’ and when I ask them what makes them think they can be a bio-tech, they say ‘Well, I watch CSI,’” he said.
Others are often disappointed to see the lack of high-tech equipment in a bio-cleaning truck. Most of the cleaning products are typical disinfectants. The company uses environmentally friendly cleaners and degreasers. They even use such mundane cleaners as thyme, the “spice your mother has in her cabinet,” says McNulty.

Bio Cleaning Services of America has recently "gone green" and uses only environmentally friendly cleaning products.
Photo: Dylan Sands
‘Just so much matter’
Even though there are some who think it might be exciting to see such gore, the real shock comes from another place. For the technicians, the hardest part is dealing with the grief and interacting with bereaved families.
‘We have good days and bad days,” said Lindsey Trevino, Medical Examiner. “Each case leaves a mark, and unfortunately it does not get easier.”
Technicians often see portraits of the deceased on the walls of a cleanup site. Putting a face to the violence can be scarier than the gore.
“It’s just so much matter,” McNulty said. “That isn’t the person laying all over the floors and all over the walls. All we have are fragments.”
At times, encountering these scenes can lead to serious emotional trauma. Critical Incident Stress Syndrome, or CISS, can sink in and cause a kind of shock similar to Post Traumatic Stress Disorder.
“As professionals, we are better adept at seeing such things,” Trevino said. “But death will always have an impact, and it’s very difficult to see such disregard for human life.”
The stress from seeing so much grief and violence can cause flashbacks, sleeping disorders and depression.
“When somebody sees a gross, gory scene, the typical response is to go overboard and see recurring images,” Psychologist Anne Owen said.
Technicians at Bio Cleaning Services usually undergo “debriefings” in which they recreate the events and talk out their feelings as a group. If such stress lasts more than one month, it can turn into full blown Post Traumatic Stress Disorder.

Plastic buckets are used to collect body parts and fluids at clean-up sites. The bodily waste is then taken to a hospital for disposal.
Photo: Dylan Sands
“Getting people to share memories can help put a narrative around the images and make them less traumatizing,” Owen said.
McNulty said grieving family members look to his team for their own closure.
“I’m lachrymose: given to tears,” he said. “If you’re crying, I’m crying. When you’re that kind of person, to be in that room where the grief is so thick, you could cut it with a knife; that becomes the most difficult thing to handle.”
With murder and suicide rates in their current numbers, Bio Cleaning Services of America will no doubt be able to offer their service of “Care, Concern and Peace of Mind” for years to come.
“When I was a kid, I got sick at a blood scene and I told myself from that day forward that I couldn’t be a veterinarian or a doctor because I get sick at the sight of blood,” McNulty said. “Well that’s not true—to say the very least.”
Don McNulty, President of Bio Cleaning Services of America, Inc.
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