Retail in Union sees success, failure
Video by: Tara Smith and Elise Stawarz
Every day hundreds of students come bustling through the six levels of the Union. Some are there for group meetings, a few need a place to study and even more are employed by one of the many retailers housed within the Union.
At least one retailer, US Bank, has been at the Union since 1977, when it installed an ATM on campus. Following the ATM were a string of Travel Agencies and new Union shoppers can do everything from getting their haircut, to sending a package. While several businesses thrive however, there are an almost equal number that can’t make the cut.
“In 2001 we started liking at [leasing] opportunities and Mailbox Etc. came and went,” Director of Building Services Pat Beard said. “There was limited success. They sold stamps and had a mail service, but there’s not much profit in that. They wanted people to rent mailboxes from them, but student’s didn’t have a need. They lasted about a year and we picked it up for six months and realized the same thing. STA Travel responded and we signed a lease with them in Dec. 2001.”
STA Travel has proven to be one of the most successful businesses to rent in the Union. They are one of the companies that have rented for the longest and, according to their branch manager Stephanie Coleman their business has seen growth every fiscal year.
Other companies, such as the recently opened FedEx Kinkos, are hoping to copy the success of STA Travel by offering a valuable service to students in a location that suits them. Overland Park senior Derek Williams was pleased that such a company came to campus.
“I’m here to get more copies of my resume. It’s a convenience and definitely beneficial,” he said.
Another convenience within the Union is hair services. Salon Hawk is currently run by Joda and Friends, who also operate a salon on 6th street. Joda Doudna, owner of the company, decided two years ago to move into the space after Great Clips closed.
“Both businesses are going just fine,” Doudna said. “The one in the Union goes by student hours. There’s downtime at Christmas and there’s a lot more outside traffic at the other shop. They are both fun to run and the girls can work at both locations so they get more hours and I offer student prices at Salon Hawk.”
While Salon Hawk, FedEx Kinkos and STA Travel are seemingly successful, the restaurant location on the third floor has gone through three owners in two years and cannot turn a profit. Miltons rented the space last semester before backing out over break. Impromptu, the current title, is run by the Union.
“We got a short notice from Miltons and both Westside and Miltons said that the biggest factor [for failure] os the small seating area,” Beard said. “The space holds about 44 and there is not a quick enough turnover to turn a profit. It’s never been the quality of food.”
Beard also said that Impromptu will save money by utilizing the kitchen staff and materials already available. In addition to Impromptu, the Union is also working with Sprint to provide a campus cell phone provider. The Sprint partnership will be beneficial to international students, who otherwise would have trouble purchasing a cell phone, and some of the plans will include free texting. There are also future plans that will allow the University to better communicate with students.
“We would eventually like to have GPS on the buses so that students can tell how far away their bus is,” Bookstore Manager Tim Norris said. “There is also a software piece that, if students opt-in, we could communicate important information to them.”
The Union is run by a non-profit company and there primary objective is to bring in services that students will want to utilize, however they have not always been successful in picking the right businesses to move-in.