New shuttle system exceeds expectations
Expectations were high last year when in August the University of Kansas Parking and Transit Department bought four new buses and launched Park & Rise on west campus to help alleviate traffic woes.
The department has realized the change was good, with increased ridership and permit sales up nearly 40 percent, the first increase in permits since 2003
“We’re excited about the increases,” Donna Hultine, director of the parking and transit department. “It’s good to have it happen the first year our department took over the system.”
This year, 924 students purchased Park & Ride permits, compared to 663 last year when the shuttle lot was located at the Lied Center.
Hultine attributed the rise in riders to the perks of the updated system.
“The investment of the new buses themselves has been a big help,” Hultine said. “They’re newer, air-conditioned and cleaner running. And bus passes aren’t required for the system, so that’s a plus.”
The new system has helped relieve transit problems on campus, but not without some complaints. Park & Ride permit holders have always had the opportunity to email or call the department with their problems.
Danny Kaiser, assistant director of the parking and transit department, said the shuttle system could not have evolved without the complaints it had received all year. Early on, complaints were mostly centered on passengers arrived 30 minutes before class, but were left behind because the buses were full. The students then had to wait the full six to eight minutes until the next bus came along, which made them late for class.
The department responded with a slightly altered the original six to eight minute interval schedule, replacing it with a two-bus shuttle system at the parking lot stops on Becker Drive. These buses worked on a half-hourly schedule and arrived and left within a couple of minutes of each other. Kaiser said the concentration of buses at the peak times covered the demand.
Kaiser said some riders haven’t understood that Park & Ride needed to run strictly as a shuttle. He said that there could be a fixed schedule, but it would decrease the time intervals between buses and make it hard to serve all students during the peak times.
Other complaints included buses waiting too long and buses not picking up riders on the first stop. In the last case, buses would be ahead of schedule and would loop around Becker Drive twice before picking up new riders.
Kaiser noted that the new system changes made the frequency of complaints reduce from several per week to one or two a month.
Jennifer Tierney, Overland Park junior, did not have a Park & Ride permit until this year. She said that even though there were problems with the system, she got to class on time and never had to worry finding a parking spot.
“I’ve had a few bad experiences with Park & Ride,” Tierney said, “but I liked the idea of taking a shuttle and being close to home. It has its problems, but it’s definitely convenient.
Last December, results of a rider survey were published to a transit commission that involved the Lawrence Transit System, KU on Wheels and the Parking and Transit Department. The survey group, Dan Boyle & Associates, Inc., surveyed 294 Park & Ride riders.
The survey showed an overall positive experience among Park & Ride riders, indicating that riders use the shuttle to get to class or work, and they use it regularly.
Jessica Mortinger, KU on Wheels staff member, said that the KU on Wheels administration works closely with the parking and transit department on the system operations.
The parking and transit department and KU on Wheels initially created a joint Park and Ride program, but this year, the department began operation of its own system. Mortinger said even though KU on Wheels no longer helped operate Park & Ride, the two have attempted to boost ridership and create an efficient way to get on campus for off-campus students.
“KU on Wheels and Park & Ride work in conjunction with each other,” Mortinger said. “We provide every Park & Ride permit holder with a free bus pass, and the parking and transit department provides us with a financial contribution.”
The parking portal opened on May 4 last year and had sold 73 Park & Ride permits through June 1. So far this year, the parking and transit department has sold 70 permits. With enrollment getting underway, students are still selecting their transportation options. Hultine said that even though the numbers are low, expectations are high for an increased amount of riders.
“We just started selling them on-line when enrollment started so it's too soon to tell,” Hultine said. “Last year, around this time, we had 73. We ended up with 924.”
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